TARA HAGHI

Color as identity. Home as a shifting place.

Shipping policy

Last updated: 28 Nov 2025

At Taranest, every artwork — whether a one-of-a-kind painting or a fine-art print — is packaged with exceptional care to ensure it arrives safely and beautifully. This Shipping Policy explains delivery times, packaging standards, shipping fees, locations covered, and what to do if something goes wrong.

1. Shipping Locations

We ship worldwide from the Netherlands.

We currently ship to:

  • All EU countries

  • United Kingdom

  • United States & Canada

  • Middle East

  • Australia & New Zealand

  • Select international destinations

If your country is not available at checkout, contact us at info(at-sign)taranest.com.

2. Processing Times

Original Paintings

  • Processing & packaging: 3–7 business days

  • Each painting is packaged professionally (custom protective corners, padded layers, rigid crates or reinforced boxes).

Fine-Art Prints

  • Processing time: 2–5 business days (depending on size)

  • Prints are shipped in heavyweight protective tubes or flat rigid mailers for smaller sizes.

Processing time does not include shipping/delivery time.

3. Shipping Methods & Delivery Estimates

Delivery times vary depending on your location and carrier availability.

Netherlands

  • 1–3 business days

EU Countries

  • 3–7 business days

United Kingdom

  • 5–10 business days

United States & Canada

  • 7–14 business days

Middle East

  • 10–18 business days

Australia / New Zealand

  • 10–20 business days

Rest of World

  • Delivery estimates vary: 10–25 business days

Please note: Delays caused by customs, strikes, holidays, or carrier issues are outside our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination

  • Product type (painting vs print)

  • Package size & weight

  • Shipping method

Large original paintings may incur higher shipping rates due to custom packaging and international freight costs.

We occasionally offer free shipping promotions — these will be clearly displayed on the website.

5. Packaging & Protection

We use professional, gallery-standard packaging:

Original Paintings

  • Acid-free protective wrapping

  • Corner protection

  • Double-layer insulation

  • Reinforced boxes or custom wooden crates (for large works)

Prints

  • Acid-free tissue

  • Protective sleeve

  • Heavy-duty mailing tubes (for large prints)

  • Rigid flat mailers (for small prints)

All packaging is designed to minimize risk of bending, moisture, and impact damage.

6. Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear in the carrier’s system.

7. Customs, Import Duties & Taxes

For international orders outside the EU, additional customs fees or import taxes may apply.

  • These charges are not included in your purchase price.

  • They are the responsibility of the buyer.

  • Taranest is not responsible for customs delays or refusal of packages by customs authorities.

We recommend checking your country’s import regulations before placing an order.

8. Failed Delivery or Returned Packages

If a package is returned to us due to incorrect address, unclaimed delivery, or refusal to pay customs:

  • We can reship the package at the buyer’s expense, or

  • Issue a refund minus shipping costs (prints only)

Original paintings will only be reshipped — not refunded — unless damaged in transit.

9. Lost, Delayed, or Stolen Packages

If your package appears lost, delayed, or stolen:

  1. Contact the shipping carrier with your tracking number.

  2. If the issue is not resolved, email us at info(at-sign)taranest.com.

We will:

  • Start a carrier investigation

  • Assist in locating the parcel

  • Offer replacement (for prints) after claim resolution

  • For original paintings: issue a refund only after the carrier officially confirms the loss

We are not responsible for:

  • Packages stolen after successful delivery

  • Incorrect shipping addresses provided by the customer

10. Damaged Artwork Upon Arrival

If your artwork arrives damaged:

You must notify us within 7 days of delivery with:

  • Photos of the outer box

  • Photos of the inner packaging

  • Photos of the damage to the artwork

  • Order number

We will offer:

  • A replacement (for prints)

  • A full refund (for damaged original paintings)

  • Replacement packaging if applicable

Damage caused by mishandling after delivery cannot be refunded.

11. Pre-Orders & Limited Editions

If we offer pre-order items or limited-edition releases:

  • The estimated ship date will be clearly listed on the product page.

  • Orders combining pre-order items and in-stock items will be shipped together unless otherwise requested.

12. Contact Us

If you have any questions about shipping, delivery, or packaging:

info(at-sign)taranest.com
We reply within 1–2 business days.